Service Delivery Associate- Tax

at  Euronext

The purpose of the role is to manage the daily and recurring tax operation task at Oslo (ES-OSL) and Copenhagen (ES-CPH) and to contribute to sustainable development of services and applications based on clients and relevant authorities input.

Responsibilities and main tasks:

• Participate in supporting clients in Tax Reclaim area according to SLAs.
• Assist Client Services in responding to client customer inquiries in the use of tax products and services. (e.g tax reclaim).
• Contribute to secure the tax operations in ES-OSL and ES-CPH systems, including the resolution of any instability when it occurs.
• Contribute to ES-OSL and ES-CPH’s products being developed in line with changes and expectations in the market by providing input to improvements, changes and any instability in products and services to the relevant Product Owner and Product Manager.
• Participate in the development of future products and services in assisting development teams as needed like give input for requirements and conducting tests.
• Support the automation and streamlining of internal processes.

Authority:

• To carry out operations and customer assignments in the field of expertise within current procedures and instructions.
• To escalate customer’s requests and errors that cannot be resolved to the relevant Product Owner, Product Manager or Head of Nordic Safekeeping Operations or that are not handled according to the relevant SLA.
• To escalate issues that pose significant risks to the daily operations or key issues that are not prioritized within the teams to the head of department.

Competency and personal requirements:

• Solid understanding of general principles of taxation.
• Experience with different areas of tax processing is a benefit (such as withholding tax, tax reclaim, annual reporting).
• Comprehensive knowledge of the end-to-end post-trade value chain.
• Understanding of the customer processes and needs within the relevant business area.
• Familiarity with the overall ENX Securities product portfolio and corresponding services and applications.
• Strong team player with excellent communication skills (written/oral).
• Minimum of 3 years of higher education (extensive work experience may compensate for lack of education).

Euronext Values

Unity

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects

Responsibilities and main tasks:

• Participate in supporting clients in Tax Reclaim area according to SLAs.
• Assist Client Services in responding to client customer inquiries in the use of tax products and services. (e.g tax reclaim).
• Contribute to secure the tax operations in ES-OSL and ES-CPH systems, including the resolution of any instability when it occurs.
• Contribute to ES-OSL and ES-CPH’s products being developed in line with changes and expectations in the market by providing input to improvements, changes and any instability in products and services to the relevant Product Owner and Product Manager.
• Participate in the development of future products and services in assisting development teams as needed like give input for requirements and conducting tests.
• Support the automation and streamlining of internal processes

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performanc