Service Delivery Consultant

at  Computershare

LOCATIONS: SYDNEY - ERMINGTON

We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working .

WE GIVE YOU A WORLD OF POTENTIAL

We have an excellent opportunity for a Service Delivery Consultant to join our Client Service team If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.
Computershare Communication Services (CCS) is a division of Computershare and a global provider of integrated communications solutions. Through innovations in communications, we help companies better connect with their customers and stakeholders through print, digital and mobile delivery channels. Across the globe, CCS delivers 450 million mail packs and 87 million e-Communications and processes 75 million inbound transactions.

OTHER KEY SKILLS REQUIRED INCLUDE:

• A positive attitude and clear communication style
• An ability to thrive in a fast paced, deadline driven environment
• A desire and ability to learn about technical products, services, and systems
• The ability to manage changing priorities and be flexible in your work approach
• The ability to take accountability for assigned jobs and work both independently and collaboratively within the wider team
• Highly developed organisational skills, time management skills, with strong attention to detail
  If this sounds like a role and organisation, you’d love to be part of, apply today!

A ROLE YOU WILL LOVE

The successful candidate’s primary role would be to project manage the client’s digital and print communication needs to their customers.
The Client Services team is committed to delivering a service that provides recognised and sustained value, provides service excellence and positions CCS as the partner of choice for our clients.

SOME OF YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Coordinate and manage client-requested jobs from initiation stage to completion to deliver outcomes for our customers
• Building strong working relationships with internal and external stakeholders to deliver timely, high quality communication outcomes
• Delivering quality service to our clients, whilst successfully meeting agreed KPIs and performance metrics. This will be achieved through a full understanding of clients’ business needs.

WHAT WILL YOU BRING TO THE ROLE?

You are proactive and thrive in both individual and team environments. You will have:

• Proven Project Co-ordination or Project Management experience
• Experience in working with cross functional teams
• Experience in managing multi-faceted content delivery
• Strong leadership skills with the ability to develop, motivate and mentor team members