Service Delivery Coordinator at MSS Security

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Rostering, Administration, Welfare Calls, Teamwork, Communication, Interpersonal Skills, Microsoft Applications, Task Driven, Self-Motivated, Phone Manner, Pressure Handling

Industry

Security and Investigations

Description

About the Company As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au. Competitive salary | Parramatta based | 5 min from public transport hub Work in a supportive team to meet crucial business goals Join one of Australia's largest security companies and an Employer of Choice About the Role MSS Security is looking for a Service Delivery Coordinator where you will support a portfolio of clients to fulfil rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. This is a office based role where no two days are the same and you get to work with a collaborative team What does the role involve? Deliver exceptional customer service Work as part of a team Proven ability to cope under pressure Think on your feet Good knowledge and use of Microsoft applications Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience. About you You are task driven and a self-motivated professional who is comfortable to handle service delivery under pressure and within time constraints. We need Demonstrated experience in rostering, administration, or contact centre Highly developed communication and interpersonal skills Professional phone manner Full Australian Working Rights Willing to undergo a National Police Check Willing to work from our Parramatta office x5 days a week How to apply MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity. We are proud to: be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan. Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV. Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you. As one of Australia’s leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation’s highest profile mining and resources companies.

Responsibilities

The Service Delivery Coordinator will support a portfolio of clients by fulfilling rosters, conducting and managing welfare calls, and providing excellent customer service to all stakeholders. This office-based role involves working collaboratively within a team to meet crucial business goals.