Service Delivery CRM Co-ordinator (18-month Fixed Term Contract)

at  RABI

BACKGROUND

At the core of RABI’s mission is the commitment to address the individual needs of farming people. We offer one-to-one, expert support, advice and guidance, tailored to the individual circumstances of the farming person. An exciting opportunity has arisen in our Service Delivery Team for a CRM Co-ordinator who will be responsible for the support and development of our case management platform.

KEY PURPOSE:

Contribute to the design and implementation of new technology and tools leading to a significant positive impact on the delivery of services.

KEY RESPONSIBILITIES:

• Coordination of BAU system enhancements within The Service Delivery Team.
• Support the Senior Service Delivery Co-ordinator with the coordination of the platform and data roadmaps.
• Become one of the subject matter experts for the platform supporting implementation projects such as integrations with external partners.
• Champion accurate and efficient collection of data across The Service Delivery Team.
• Coordinate data analysis and insight briefs.
• Assist the wider CRM team with tasks and projects.
• In the absence of other co-ordinators support the wider administrative duties of the Service Delivery Team.