Service Delivery Director

at  Ascension

REQUIREMENTS

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate’s degree/Bachelor’s degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

WHY JOIN OUR TEAM

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

• Oversight for Strategic Applications including major platforms such as Enterprise Applications, Strategic Applications, Virtual Care, Cafeteria and Dining Hall solutions, Content Management and Archiving Solutions.
• Oversight for Product and Domain Owners specific to the Enterprise Capabilities applications.
• Develops departmental goals, plans and standards consistent with the technological, clinical, administrative, legal and ethical requirements/objectives of the organization.
• Plans, organizes and directs all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives.
• Prepares departmental budgets and ensures the department operates in compliance with allocated funding. Coordinates and directs internal/external audits.
• Directs and evaluates all departmental activities including research, design and development of new technologies, service level determination and complaint management.
• Develops partnership with senior management. Works with other senior managers and senior users in strategic technology issues.
• Establishes strategic direction and oversight in order to ensure that technology resources will be optimized and expenses managed.