Service Delivery Executive (Data Analysis), Infrastructure Managed Services

at  NCS

SERVICE DELIVERY EXECUTIVE (DATA ANALYSIS), INFRASTRUCTURE MANAGED SERVICES

Date: 18 Jan 2025
Location: Singapore, Singapore
Company: Singtel Group
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
The position of a Service Delivery Executive for Infrastructure Managed Services projects entails supporting various data analysis initiatives across multiple business functions. The primary focus is on collaborating closely with the Delivery team to gather, analyze, and visualise data, contributing to strategic decision-making and process enhancements.

What will you do?

• Collaborate with stakeholders to understand project objectives and requirements
• Collect, clean, and preprocess data from internal and external sources for analysis
• Perform exploratory data analysis (EDA) to identify trends, patterns, and insights for informed decision-making.
• Develop and maintain interactive dashboards and reports using data visualization tools (e.g., Tableau, Power BI) to communicate key findings effectively.
• Assist in data modeling, predictive analytics, and machine learning projects under the guidance of senior team members, working closely with stakeholders
• Explore, implement and optimize data extraction and reporting processes
• Support ad-hoc data analysis requests and provide actionable insights to various stakeholders
• Document analysis processes, methodologies, and outcomes for knowledge sharing and future reference

The ideal candidate should possess:

• Strong analytical skills with a passion for working with data to drive business outcomes.
• Proficiency in data manipulation tools and languages such as Excel, SQL, and Python or R.
• Experience with data visualization tools (e.g., Tableau, Power BI) to create compelling dashboards and reports.
• Familiarity with statistical analysis techniques and machine learning concepts is a plus.
• Excellent communication skills with the ability to convey complex findings to non-technical stakeholders.
• Detail-oriented mindset with the ability to prioritize and manage multiple tasks effectively.
• Proactive and self-motivated team player who thrives in a collaborative environment.
• Previous internship or project experience in data analysis is advantageous.
• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.

• Collaborate with stakeholders to understand project objectives and requirements
• Collect, clean, and preprocess data from internal and external sources for analysis
• Perform exploratory data analysis (EDA) to identify trends, patterns, and insights for informed decision-making.
• Develop and maintain interactive dashboards and reports using data visualization tools (e.g., Tableau, Power BI) to communicate key findings effectively.
• Assist in data modeling, predictive analytics, and machine learning projects under the guidance of senior team members, working closely with stakeholders
• Explore, implement and optimize data extraction and reporting processes
• Support ad-hoc data analysis requests and provide actionable insights to various stakeholders
• Document analysis processes, methodologies, and outcomes for knowledge sharing and future referenc