Service Delivery Experience - Product Lead for Workforce Management

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.

• Lead, mentor, and develop the Workforce Management team, including setting goals, conducting performance reviews, and providing ongoing training and support.
• Foster a collaborative and high-performance culture within the team.
• Develop and implement strategic workforce plans to support business objectives and adapt to changing market conditions.
• Oversee the forecasting of staffing needs based on historical data, business trends, and operational requirements.
• Analyze workforce data and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.
• Identify and implement best practices and process improvements to enhance workforce management operations and tools.
• Ensure compliance with labor laws, company policies, and industry regulations