Service Delivery Field Analyst - Apprentice

at  JCDECAUX

Within JCDecaux UK the role of Service Delivery Field Analyst Apprentice provides support to any remote physical asset (digital or end user) or site (office, warehouse, digital, data centre, etc) deployed or in use whilst doing your Digital Support Technician Apprenticeship Course for the fixed term of 18 months
The position sits within the Service Delivery Field team, part of the Service Delivery department, within the Technology & Innovation Division and, reports to the Service Delivery Field Team Leader (SDFTL).
JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDFA is crucial to both the department and wider company’s success.
What you’ll be doing…
Technical

Understanding and experience of using the following technologies:

• Client Operating systems (Windows 10, etc)
• Helpdesk systems (CONNECT for Service, Zendesk, etc)
• End user desktop equipment (desktop PCs, laptops and accessories)
• Microsoft Office applications (Office365)
• Telephony Platforms (MS Teams)
• Responsible for the configuring and management of network device (switches, routers), smart city technology (cctv cameras, pollution sensors, object counting, radio services)
• Management of SIM card and device connectivity platforms
• Installation of large format LED screens and associated equipment
• Installation of structured cabling, comms racks and power equipment

Quality Management

• Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of either a positive or negative outcome
• Ensures standard operating procedures (SOPs) are followed and where audits find non-adherence to SOP that corrective actions are completed in a timely manner

Personal

• Ability to listen, adapt and make suggestions
• Excellent customer service skills
• Languages: Fluency in English, French desirable
• Highly motivated and service orientated
• Strong organisational skills and attention to detail
• Strong communication skills (written and oral)
• Excellent analysis, testing and troubleshooting skills
• Ability to rapidly identify faults and resolve issues

A little bit about you…

• Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position
• Microsoft MTA/MCSA (desired but not essential)
• Working towards CMNO, CCNA or equivalent
• Full UK Driving Licence

A little bit more about us…

• We believe in building a diverse and inclusive culture and positive employee experience.
• We are One Team, more than just ourselves.
• We are customer first, we understand, and help solve our customers’ problems.
• We Test & Learn, we are empowered to learn and grow, unafraid of change.
• We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, were excited to support and develop you throughout you career

Please refer the Job description for details