Service Delivery Lead

at  MyDentist

YOUR FUTURE, AS A SERVICE DELIVERY LEAD AT MYDENTIST

You’ll be joining our Facilities within our office called Support Centre, which is in Greater Manchester (M26 1GG).

• The role is a fixed term contract (12 months) and full time
• Hybrid working arrangements - a mixture of Support Centre and site visits to practices
• Supportive and experienced team
• You will benefit from free onsite parking and Kearsley train station is just a short walk away
• With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)

As an Service Delivery Lead, you’ll be:

• This is an exciting time for mydentist, as we work towards implementation of our digital transformation, a key part of which includes Contractor Management
• As an experienced Facilities professional, you will play a pivotal role in developing and embedding governance and driving improvements to our overall cost control
• This is a fantastic opportunity for someone with relevant knowledge and experience to innovation, and delivery of the Helpdesk function, enthusiasm, drive, and an entrepreneurial character are key characteristics of the suitable applicant.
• We manage a significant reactive budget across a wide variety of 3rd parties
• The pace and volume of work dictates that they are managed “reactively” either in the moment or firefighting when there is a major issue
• We deliver a fantastic service to our estate, but this has the opportunity to be significantly improved and more cost effective
• We need to be more proactive in this area, which will present real business benefits predominantly on our bottom-line P & L
• This will free up the Helpdesk Managers to focus on service delivery allowing quality assurance to be addressed without compromising real time solutions