Service Delivery Management

at  Avanade

Come join us
As a Mng. Service Delivery Management, you will lead service delivery teams in delivering what is defined and outlined in service contract on accounts of small to moderate size/complex projects. As a manager, you will interface directly with the client IT organization, and take primary responsibility for maintaining/developing the client relationship and ensuring client satisfaction. Additionally, you will serve as the link between delivery resources and client organization for technical contractual, service and vendor issues, and identifies opportunities for continuous improvement. Incumbents in this role have work delivered through delivery centers, but typically do not work out of a delivery center themselves. You will regularly be on-site with the client. Managers support sales activities as needed, and will sign-off on delivery center’s aspects of work in the sales and contract negotiation process.

Skills and experiences

• Demonstrated experience planning and managing projects/programs which are resourced and executed by geographically dispersed teams
• Experience managing project/program financials (e.g., budgeting, assessing financial impact, working with financial analysts)
• Knowledgeable of at least one software development methodology (e.g., Agile, Scrum, SDLC, Waterfall)
• Knowledgeable of Microsoft platform technologies and tools
• Experience with evaluating and managing technology vendors
• 4 to 7 years of relevant experience

About you

• Clear and concise oral and written communication
• Proven skills in stakeholder expectations management
• Results oriented; self-directed ability to drive change in unstructured environment
• Business and financial acumen
• Customer-oriented attitude, with great presentation and interpersonal skills

What you’ll do

• Managed issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms
• Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes
• Ensure accurate development and traceability of requirements during project lifecycle
• Manage the change enablement process throughout project duration
• Manage client expectations, updates and buy-in, including representing Avanade at governance meetings
• Manage and develop customer relationships and perceptions to achieve mutual goals
• Manage Avanade and subcontractor staff assigned to the project.
• Determine the project approach, staffing, responsibilities, and schedule
• Ensure that project resources receive any necessary training and are used effectively
• Engage and manage appropriate onshore, offshore, and near shore workforces, including Service Licensing Agreements (SLAs)
• Assist in the sales process, including estimating work effort and expenses using Avanade standard tools

Enjoy your career
Some of the best things about working at Avanade
Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits
A great place to work
As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
Create a future for our people that focuses on
• Expanding your thinking • Experimenting courageously • Learning and pivoting
Inspire greatness in our people by
• Empowering every voice • Encouraging boldness • Celebrating progress
Accelerate the impact of our people by
• Amazing the client • Prioritizing what matters • Acting as one
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

• Managed issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms
• Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes
• Ensure accurate development and traceability of requirements during project lifecycle
• Manage the change enablement process throughout project duration
• Manage client expectations, updates and buy-in, including representing Avanade at governance meetings
• Manage and develop customer relationships and perceptions to achieve mutual goals
• Manage Avanade and subcontractor staff assigned to the project.
• Determine the project approach, staffing, responsibilities, and schedule
• Ensure that project resources receive any necessary training and are used effectively
• Engage and manage appropriate onshore, offshore, and near shore workforces, including Service Licensing Agreements (SLAs)
• Assist in the sales process, including estimating work effort and expenses using Avanade standard tool