Service Delivery Manager-Audio Systems Integration

at  Bauer Media Group

We are seeking an experienced Service Delivery Manager – Audio Systems Integration to oversee the successful delivery, performance, and management of system integrations between Bauer Audio’s CRM, sales, finance, and broadcast platforms. The role focuses on ensuring the seamless system integration across multiple regions while maintaining scalability, service quality, and effective collaboration with third-party vendors and internal teams.
This is a critical role that involves managing cross-functional and cross-country integration projects, overseeing the entire service delivery process, and acting as the primary point of contact for integration performance and integration vendor management.

MUST-HAVE SKILLS:

• Proven experience in service delivery management or program management with a focus on system integrations.
• Strong vendor management experience and familiarity with managing third-party service providers.
• Expertise in CRM, sales systems, and finance system integrations.
• Knowledge of broadcast systems would be a key advantage.
• Demonstrated experience managing multi-system, cross-country integration projects.
• Ability to work effectively in a remote, cross-cultural environment.

DESIRABLE EXPERIENCE:

• Bachelor’s or Master’s Computer Science or Business
• Experience in the media or audio industry
• Experience integrating CRM or audio sales systems such as HubSpot, Aquira, or i2
• Experience working on projects integrating CRM and sales systems with SAP S4 and SAP MDG using CPI as the middleware
• Familiarity with Brix CRM
• Experience working with businesses across European markets - TBC

PACKAGE DESCRIPTION

Rewards packages at Bauer Media offer a range of salary sacrifice Benefits, such as our pension scheme and flexible holidays, as well as exclusive Perks like great deals and discounts for everyday life.

• 25 days holiday + bank holidays + 2 volunteer days
• Internal Bauer Academy – Wide range of learning opportunities to support with your Career Development
• Opportunity to buy additional holiday
• Enhanced Maternity and Paternity pay
• Company pension
• Cycle to work scheme, tech loan scheme and groups discounts for healthcare insurance
• Discounted subscriptions on Bauer publications (50%)
• Thrive initiatives – Wellbeing at Bauer
• Opportunities to contribute to our Belonging@Bauer and Sustainability initiatives
• Discounted high street vouchers

LEARNING AND DEVELOPMENT

As the only Media company to be in the top 100 apprenticeship employers, we are striving to always be a great place to do great work for all, Bauer is committed to offering learning and development initiatives through its Bauer Academy tailored to its people, empowering teams and individuals to grow and progress in their careers.
Please Note: We are actively seeking this position. You should hear from us within 48 hours of the expiry date. Please note on some occasions the role may be closed before date shown or need to be extended.

• Act as the primary owner for all Bauer Audio integration-related matters.
• Develop and manage the enterprise integration strategy between CRM, sales, finance, and broadcast systems.
• Oversee the delivery and performance of integration services, ensuring all SLAs and KPIs are met.
• Manage Collaborate with third-party integration vendors to ensure successful service delivery and integration solutions.
• Collaborate with internal business and technical teams across different regions to facilitate smooth and scalable integration processes.
• Lead incident management and act as the escalation point for any integration-related issues, ensuring timely resolution.
• Monitor integration performance, gather feedback from users and stakeholders, and drive continuous improvements.
• Prepare detailed reports on integration performance, incidents, and communicate any significant risks or challenges.
• Ensure successful execution of integration changes related to sales systems replacement, finance system transformation and cloud migration projects.
• Manage the budget, timeline, and resources for all integration-related projects.
• Provide regular updates on integration performance to the Audio Technology Director
• Collaborate with the Senior Integration Analyst, as well as business and technical stakeholders, to identify and implement process improvements
• Lead the existing integration team to identify and remove blockers and implement process improvements to ensure key SLAs and deadlines are met.
• Oversee both the line and functional management of the Senior Integration Analyst
• Provide coverage for the Senior Integration Analyst during holiday periods, overseeing integration processes and managing data flows between all systems including EDI processes.