Service Delivery Manager

at  Capgemini

SOFT SKILLS:

Work Underpressure, Quality at work, Results Oriented.

• 1 Client Relationship Management:
• Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
• Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
• Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.2 Demand Fulfillment:
• Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
• Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables.3 Performance Oversight:
• Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.
• Provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs.4 Cross-functional Collaboration:
• Coordinate with internal departments, including Practice Leads and Support Functions, to maintain high-quality service delivery and meet client demands.
• Work closely with other Company Entities to ensure seamless and integrated service offerings for the client.Qualifications:
• Languages: Fluency in both English and Spanish is mandatory.
• Experience: 10+ years in service delivery or account management roles, ideally within the technology, consulting.