Service Delivery Manager

at  Cognizant

EXPERIENCE/ SKILLS:

• Have a university degree in a business-related discipline, ideally in law, commercial, engineering or economics.
• In-depth knowledge of export/ import laws and regulations, working in all geographies.
• 5+ years of experience in the domain of customs/global trade (export, customs and/or trade compliance) experience in technology and manufacturing and/or BPO preferred.
• Operational experience in export/import operations and risk management.
• People Management experience across different geographies.
• Strong project management skills and experience and technological savviness.
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
• Comfortable with a rapidly-changing environment and with strong problem-solving skills and excellent attention to detail.
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving.
• Proven service delivery and client stakeholder management skills and experience.

ROLE OBJECTIVE:

The Compliance manager is responsible for the successful delivery of the outsourced services, team and people management, client stakeholder engagement and process and project management.
The successful candidate should have strong understanding of Corporate Tax, Legal Entity set ups, Asset management and be able to manage buy/sell transactions, Irrevocable letters of credit, Temp Imports and Carnet creation/mgmt. with a working knowledge of dangerous goods, dual use and encrypted technology.

ROLE & RESPONSIBILITIES:

• Serve as the primary point of contact for the client, providing expert advice on customs compliance, classification, valuation, and documentation requirements.
• Ensure compliance with all relevant customs regulations, tariffs, and trade agreements.
• Develop and implement efficient processes to ensure shipments are managed against appropriate, timelines and expectations.
• Monitor changes in customs regulations and industry trends and support updates of internal policies and procedures accordingly.
• Conduct regular audits and reviews to identify areas for improvement and ensure adherence to compliance standards.
• Collaborate with internal departments, such as logistics, finance, and legal, to streamline processes and resolve issues effectively.
• Build and maintain strong relationships with internal and external partners and other relevant stakeholders.
• Provide training and guidance to team members to enhance their knowledge and skills in customs brokerage operations.
• Monitor team workload and identify opportunities for automation and productivity improvements.
• Work closely with cross-functional team members to identify knowledge, reporting or process gaps and create and drive improvement initiatives.
• Monitor and manage costs to meet internal and external budget targets.