Service Delivery Manager - Enterprise Technology Operate

at  Deloitte

DESCRIPTION:

Job Requisition ID: 37178
Service Delivery Manager – Enterprise Technology Operate
Flexible work arrangements – work in a way that suits you best
Salary packaging – to suit your personal and financial circumstances
Mentoring programs – receive support and coaching to progress your career
Are you drawn to the prominence and impact of taking your client on their finance transformation journey? Check the details below and talk to us about this amazing opportunity!.
What will your typical day look like?
As a Service Delivery Manager, you will drive successful project outcomes through key responsibilities including client engagement to foster strong relationships and meet client needs, and service delivery management to ensure high-quality services. As a technical project manager, you’ll oversee planning and execution, ensuring accuracy and timeliness. Resource allocation will optimize team performance, while quality assurance maintains high standards. You’ll manage risk by identifying and mitigating potential issues proactively. Financial oversight will ensure budget adherence, and a focus on continuous improvement will drive innovation and efficiency. Effective stakeholder collaboration will align all parties, ensuring cohesive project progress.
About the team
Deloitte Operate Services are deployed for our clients across Deloitte’s range of Advise, Implement, and Operate capabilities. We aim to meet clients’ ongoing technology needs through strategically managing and enhancing technology applications, digital, cloud and infrastructure.
The Account / Service Delivery Manager is integral to the success of engagement delivery, particularly those with a strong technology component. By leveraging technical project management skills and supporting internal initiatives around test automation and Gen AI tools, this role enhances the efficiency and quality of service delivery. Effective resource management, risk mitigation, and continuous improvement initiatives directly impact client satisfaction, fostering long-term partnerships and driving repeat business. This role not only ensures engagement success but also contributes to the overall growth and reputation of Deloitte Australia’s Enterprise Technology practice
Enough about us, let’s talk about you.

Minimum of 7-10 years in service delivery or project management within a technology consulting environment.
Strong leadership skills to inspire and manage diverse teams effectively
Expertise in service delivery software (ITSM) and tools and testing tools. Familiarity with emerging technologies and industry trends
Superior organisational abilities to manage multiple projects and priorities concurrently
Proven experience in leading service delivery engagements and projects management experience.
Demonstrated success in managing client relationships and achieving high levels of client satisfaction.
Track record of managing cross-functional teams and driving technology adoption and performance improvements.
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package