Service Delivery Manager

at  Ericsson

THE SKILLS YOU BRING:

• Education: (Bachelor’s degree preferably in a technical program, MBA or MS a plus)
• Minimum 5+ years interfacing with customers.
• Domain experience: (Cloud, RAN, Core, BSS, OSS etc.)
• Market insight.
• Financial analysis skills.
• Negotiations of complex technical issues.
• Project Management process and hardware services management knowledge.
• Change management skills.
• Strong business understanding and Ericsson business and portfolio knowledge.
• Entrepreneurial and commercial thought leadership.
• Demonstrated decision making in pressure situations.
• Risk and crisis management.

ADDITIONAL REQUIREMENTS:

• Demonstrated innovative leadership and management skills.
• Excellent Communication skills (written and oral) and strong customer orientation.
• Ability to work independently and collaboratively with teams.
• Promotes knowledge sharing and mentoring.
• Familiar with technical issue tracking systems.
• Ability to drive simplification and innovation through automation.
• Project management experience and/or PMP.

• Drive customer contract fulfillment.
• Interface with customers and technical support engineers working through challenging network issues.
• Manage multiple accounts, requiring global internal and external stakeholder management.
• Manage and provide resolution with the expectation of meeting or exceeding defined Service Level Agreements.
• Collaborate and maintain customer and internal relationships.
• Manage financial data.