Service Delivery Manager
at Ericsson
Montréal, QC, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 26 Oct, 2024 | Not Specified | 28 Jul, 2024 | 5 year(s) or above | Risk,Communication Skills,Teams,Pressure Situations,Automation,Mentoring,Ran,Management Skills,Leadership,Business Understanding,Simplification,Crisis,Pmp,Domain Experience,Knowledge Sharing,Cloud,Tracking Systems | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
THE SKILLS YOU BRING:
- Education: (Bachelor’s degree preferably in a technical program, MBA or MS a plus)
- Minimum 5+ years interfacing with customers.
- Domain experience: (Cloud, RAN, Core, BSS, OSS etc.)
- Market insight.
- Financial analysis skills.
- Negotiations of complex technical issues.
- Project Management process and hardware services management knowledge.
- Change management skills.
- Strong business understanding and Ericsson business and portfolio knowledge.
- Entrepreneurial and commercial thought leadership.
- Demonstrated decision making in pressure situations.
- Risk and crisis management.
ADDITIONAL REQUIREMENTS:
- Demonstrated innovative leadership and management skills.
- Excellent Communication skills (written and oral) and strong customer orientation.
- Ability to work independently and collaboratively with teams.
- Promotes knowledge sharing and mentoring.
- Familiar with technical issue tracking systems.
- Ability to drive simplification and innovation through automation.
- Project management experience and/or PMP.
Responsibilities:
- Drive customer contract fulfillment.
- Interface with customers and technical support engineers working through challenging network issues.
- Manage multiple accounts, requiring global internal and external stakeholder management.
- Manage and provide resolution with the expectation of meeting or exceeding defined Service Level Agreements.
- Collaborate and maintain customer and internal relationships.
- Manage financial data.
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
MBA
Proficient
1
Montréal, QC, Canada