Service Delivery Manager

at  Good Energy

WHAT YOU’LL NEED TO SUCCEED

As a capable IT leader you will be able to set the standard for your team to follow, and continuously improve performance of the Service Desk. You will be organised and methodical & you will need to support long running projects like laptop refreshes, with the technical advancements delivered by the wider IT Operations team, regularly seeking out improvements required by our users.

Essentials:

• Desire to lead and develop a team of Service Desk engineers
• Comfort engaging with the wider business to understand needs and support with problem resolution
• Organisation, with great attention to detail and the ability to balance short and long-term objectives
• Exposure to the configuration of things like Group Policy and MDM
• A self-starter who wants to get stuck in, understand what already exists and identify improvements
• Able to learn from and share your knowledge with the wider team to support the overall IT function
• Comfortable working both remotely and in the office, engaging on escalations and direct with customers in a timely manner to resolve tickets. Wednesdays are a whole team office day, but there is a Service Desk presence every day and you will be required to attend the office more than one day a week to effectively lead your team

Please refer the Job description for details