Service Delivery Manager IOT (m/f/d) – External Workforce

at  A1 Telekom Austria

A1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together – join in!

REQUIREMENTS

• Technical Background and Understanding of Data Networks and Telecommunication Technologies with focus on Mobility and IOT Technologies.
• Knowledge about Internet, Cloud and Wireless Communication Technologies,
• Experience in Customer interaction,
• Eagerness and innate curiosity to analyze, diagnose and solve technical problems together with customer.
• Ability to understand and to translate customer needs and challenges for technicians, product managers and sales.
• Fluency in English and German required.

YOUR PERSONALITY

• “Customer comes first” attitude. Performance driven team-player with ability to deliver under high time pressure.
• Eager to challenge the status-quo, admit mistakes to learn and to improve to the benefit of our customers.
• Appreciates innovative new challenges with constantly evolving technologies and platforms.
• There are many possibilities to develop in our company!
• Seize the chance, evolve and use the possibility to make your career!
• We are looking forward to your application!
  There are many possibilities to develop in our company! Seize the chance, evolve and use the possibility to make your career! We are looking forward to your application!
  Our performance-based-salary models reward extraordinary commitment and success. The minimum annual gross salary according to the collective agreement of Telekom Austria AG is EUR 44.597,98 The actual annual salary depends on your skills and experience.
  We at A1 are convinced that women with their ideas and way to work are indispensable for the success of our company and culture. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.
  A1 Digital International GmbH | Customer Management

• You are managing the service delivery, change and support process for IOT solutions together with customers, partners and suppliers along the value chain.
• You are working with/on a high-performance IoT-platform based on different technologies and protocols
• You are tracking the inventory management and handling order and delivery management for hardware components required for customer orders (e.g. routers, data-loggers, telematics sensors, SIM cards/chips, etc.).
• You are part of an expert team with different focus topics (Networks, Devices, IOT Platform, Application Test, Sim Management,..).
• You are tasked with the provisioning and configuration of IT-infrastructure and network elements (e.g. device management, server configuration, IP planning, routing, firewall configuration, etc.).
• You will coordinate the installation and/or configuration of all applications and software components (e.g. configuration of customer accounts, user roles and permissions, databases, reports etc.). You do quality assurance and end-to-end testing.