Service Delivery Manager (Lisbon/Porto)

at  CAPGEMINI ENGINEERING

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

QUALIFICATIONS:

• Bachelor’s degree in Engineering, Business Administration, Information Technology, or a related field;
• Proven experience in a service delivery management role, preferably in telecommunications;
• More than 4 years of experience in the area;
• Strong understanding of service delivery processes and methodologies;
• Knowledge and experience of datacenter service management;
• Excellent client relationship management and communication skills;
• Leadership and team management experience;
• Problem-solving and conflict resolution skills;
• Ability to work under pressure and manage multiple priorities;
• Proficiency in PowerBI, Jira and Confluence.
• Certification in ITIL, PMP, or other relevant certifications are highly valued.

YOUR ROLE

We are looking for a Service Delivery Manager to join our teams in Lisbon/Porto for a project in the Telecommunications sector.
The Service Delivery Manager is responsible for overseeing and managing the delivery of services to clients or customers. This role ensures that services are delivered to the highest standards of quality and efficiency, meeting or exceeding client expectations. The Service Delivery Manager acts as the primary point of contact between the client and the service delivery team, ensuring effective communication, problem resolution, and continuous improvement in service delivery processes.