Service Delivery Manager

at  Mars Capital

OUR ENVIRONMENTAL, SOCIAL AND GOVERNANCE (“ESG”) COMMITMENT

We’re committed to investing responsibly and supporting our local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business.

Job Description

• Point of Contact & Escalation for Company staff into IT
• Responsible for the execution and management of the IT Service Desk, Resolver Teams and InfoSec Security Team in the Company
• Problem Management
• Project Management experience to ensure the delivery of small projects within the IT Department.
• Proven Staff Management Skills – Direct Management and Manager Management
• Maintain and Develop IT Procedures in line with Group IT Policy
• Regular reporting to Senior Management on the status of the Service Desk and Security Teams
• Liase with Group Security and Group IT Teams as and where necessary
• Maintain Good Relationship with the SLT Team and Group Teams
• Contribute to the information security standards and supporting documents including privileged access definitions, account type/approval matrices.
• Serve as a trusted adviser to the business/IT stakeholders and understand their core business processes and business priorities which can be enhanced using IM solutions.
• Create/write highly effective internal communications.
• Liaise with Internal Audit and external regulatory body for any inspections and assessments.
• Drive organisation wide strategy and implementation plans in relation to IT and Information Security

QUALIFICATIONS

• Minimum 10 years of Team Management Experience
• Risk minded and aware.
• Minimum 5 years financial services experience.
• Good understanding of Audit framework and methodology.
• Strong knowledge of tools, processes and capabilities to drive enhanced control improvements
• In depth knowledge of processes and procedures associated with operating an administration access help desk.
• Ideally, Bachelor’s degree in computer science, Information Systems, Engineering, Mathematics.
  Additional Information

Please refer the Job description for details