Service Delivery Manager

at  NSI

JOB DESCRIPTION

Since 1993, NSI has been a leader in Belgium’s IT sector. With nearly 1,400 employees spread over several sites in Wallonia and Brussels, our mission is to propel the digital transformation of our customers with cutting-edge solutions, from analysis to IT governance. By joining the CEGEKA group, NSI has strengthened its position as a key player in innovation. As part of this drive, we have integrated NUBEO, a recognised expert in Odoo solutions, to enhance our ERP offering and ensure rigorous and innovative customer support.
Do you enjoy managing long-term customer relationships, guaranteeing service quality and identifying opportunities for development? With NUBEO, you’ll be joining a team of passionate experts in a unique setting (and yes, with a swimming pool in the office for a cool break!).

BONUS

Customer relations and listening skills: You’re comfortable discussing and adapting our solutions to the unique needs of each customer.
Strategic and solution-focused approach: You identify areas for improvement and know how to turn challenges into successes.
Organisation and commercial sense: You juggle priorities and master the art of negotiation.
And between two contract follow-ups, make the most of our friendly atmosphere and the swimming pool for some well-deserved relaxation!
Autonomous, you know how to turn challenges into opportunities.

You enjoy juggling the complexities of a project and adapting to change.

• ️ Between meetings? A little dip to recharge the batteries!

  You are able to make proposals and work independently
  Taking on challenges is part of your mindset
  You’re a multitasking person and ready to invest in a rewarding role
  Working as part of a team and collaborating with your colleagues is essential to you
  You’re looking for a job that will give meaning to your daily life and enable you to progress
  You want to make a difference and add your “special touch”

As Service Delivery Manager (SDM), you’ll be the focal point for customer satisfaction after the go-live phase. More than just a contract manager, you will ensure the continuity and quality of services for our Odoo customers. Your responsibilities include managing customer relations, monitoring service commitments and optimising support processes, in close collaboration with our technical and sales teams.