Service Delivery Manager – Priority Parking

at  APCOA PARKING UK LTD

SERVICE DELIVERY MANAGER – PRIORITY PARKING - LUTON AIRPORT – 40-HOUR WEEK, THURSDAY TO MONDAY. EARLIES AND LATES - £33,737 PER ANNUM

Are you an experienced Manager?
Do you have experience in Priority Parking?
Do you have a full UK driving license?
Are you looking for your next challenge?
If you answered yes to these questions, then read on!
An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport as a Service Delivery Manager for Priority Parking.

KEEP READING TO FIND OUT WHAT YOU WILL BE DOING IN MORE DETAIL!

• WHAT YOU’LL DO:Primary contact for all clients and suppliers in the absence of the Operations Manager.
• Agree on a weekly/daily basis with the Operations Manager a plan of action to ensure resources are deployed to the areas of most need during the working weeks
• Ensure that the Priority Parking and Mobile Enforcement teams are effectively always running the operation
• Ensure briefings are being maintained at the start of each shift in Priority Parking
• Monitor the performance of staff and ensure delivery of allocated tasks and service levels are maintained to a high standard
• Monitor and report the SLA performance of the service provided by APCOA
• Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely and appropriate manner and reported though the correct systems, with any actions followed up.
• Ensure Priority Parking services are preformed to the agreed Standard Operating Procedures, and the movements per hour are being achieved, whilst ensuring sufficient capacity is available
• Responsible for the recruitment and selection of all employees within their shift, in line with company guidelines
• Conduct monthly reviews and annual appraisals to identify and constantly improve colleagues’ awareness and understanding through development
• Responsible for maintaining records, mentoring and on job training and identifying external training requirements
• All timesheets are accurate and forwarded to the operations/Contract Manager in agreed format and timescale