Service Delivery Manager

at  Queensland Health

Your Opportunity: As the Service Delivery Manager, you will negotiate, prioritise and manage scheduling for the delivery of multiple, parallel project and operational deliverables to meet deadlines and achieve desired outcomes, identifying risks, issues and appropriate mitigation strategies. The Service Delivery Manager is responsible for the consultation and engagement with customers and account managers to scope requested deliverables, articulate business/technical requirements for these deliverables and determine time and cost estimates/quotes.
Is This the Opportunity For You?To perform successfully in this role, you must demonstrate a highly developed ability to manage staff and build client focused and effective teams providing high-quality services to clients in line with contemporary human resource management policies, procedures and practices.

• Demonstrated expertise in, and application of, appropriate architectural frameworks, and an ability to promote and provide advice on the use of appropriate techniques, methodologies and tools.
• Demonstrated experience in setting the direction for and leading architecture activities on large scale, complex IM/ICT programs/project(s), preferably in the health care industry.
• Demonstrated ability to develop and maintain relationships with key internal stakeholders and external technology vendors in order to partner with them in delivering the required ICT outcomes
• Strong client focus with proven skills to prioritise, organise and implement resource and work schedules to meet deadlines and achieve desired outcomes.
• Conceptual and analytical skills and the ability to respond to client architecture requirements.
• Demonstrated highly developed ability to manage staff and build client focused and effective teams providing high-quality services to clients in line with contemporary human resource management policies, procedures and practices.
• Identify solutions architecture resource requirements according to project schedules and ICT deliverables to meet project milestones.
• Proven excellent negotiation, consultation, facilitation and effective written and oral communication skills for use in complex program/ project environment.
  eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
  Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.