Service Delivery Manager (remote)

at  Percona

Percona stands as a trailblazer in the realm of open-source database technology, dedicated to empowering businesses with robust, scalable, and innovative solutions. With a commitment to excellence, we continuously redefine the standards of data management, helping organizations harness the power of open-source databases for optimal performance and efficiency.

WHAT YOU WILL DO:

• Must have recent experience in a customer-facing role, demonstrating a proven track record of interacting with customers and excelling in service delivery
• Ability to work well with people and communicate effectively both internally and with customers
• Fluency in written and spoken English
• Positive, helpful, and supportive
• Good at problem-solving and a logical thinker. Identifies and resolves problems in a timely manner and gathers and analysis complex information quickly
• Self-starter: Able to work independently with minimal direction
• Strong work ethic and entrepreneurial approach
• Accepts feedback from others and finds ways to incorporate that feedback to improve continuously
• Communicates clearly and professionally to convey confidence even when under pressure
• Flexibility and availability for escalation purposes for assigned customers

WHAT YOU HAVE DONE

• Must have recent experience in a customer-facing role, demonstrating a proven track record of interacting with customers and excelling in service delivery
• Ability to work well with people and communicate effectively both internally and with customers
• Fluency in written and spoken English
• Positive, helpful, and supportive
• Good at problem-solving and a logical thinker. Identifies and resolves problems in a timely manner and gathers and analysis complex information quickly
• Self-starter: Able to work independently with minimal direction
• Strong work ethic and entrepreneurial approach
• Accepts feedback from others and finds ways to incorporate that feedback to improve continuously
• Communicates clearly and professionally to convey confidence even when under pressure
• Flexibility and availability for escalation purposes for assigned customers