Service Delivery Manager

at  Specialty Business Solutions

Company Description
Verisk Specialty Business Solutions (formerly Sequel Business Solutions), has been a leading industry software specialist for over 25 years, delivering impactful, reliable solutions that provide end-to-end management of all insurance and reinsurance business. As a result, our clients are able to grow and better manage their business through greater efficiency, flexibility, and data governance. With powerful, flexible software and responsive services, we see the way to drive success for the fastest-growing insurance and reinsurance specialists.
Now, as part of the Verisk Analytics family, that legacy is even stronger. Aligning with the world’s leading data analytics company extends our ability to help clients overcome the toughest challenges.
Together we deliver a powerful suite of software which provide full end-to-end management of all insurance and reinsurance business. Our clients are able to grow and better manage their business through greater efficiency, flexibility, and data governance.
Job Description

KNOWLEDGE AND EXPERIENCE:

Essential

• Experience of working in a software supplier (a vendor or an inhouse IT function) with clear experience in the software delivery and the operations of an IT function
• Able to demonstrate experience and an ability to undertake the above responsibilities
• Experience of managing work across multiple product streams
• Excellent customer service/customer facing skills
• ITIL Qualified to Foundation Level
• Excellent knowledge of ITIL Disciplines
• Excellent written and verbal communication skills
• Ability to deliver regular outcomes (reports, service, etc.) on time and with quality
• Collaborative working with others to ensure results and commitments are achieved

Additional useful skills:

• Industry sector experience
• Spanish speaking
• Some experience of Program/Project Management
• Knowledge of TOGAF principles
• Knowledge of Zendesk
• Experience with Business Intelligence/Reporting
• ITIL practitioner certification

Additional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

ROLE PURPOSE:

We place a premium on meeting our customers’ high expectations of our products. Through contracted support services our support team plays a key role in post implementation processes, as well as in the longer-term customer experience.
The Sequel Service Delivery Manager (SDM) interacts with a number of key functions within Sequel that enable the delivery of a high-quality service to Clients. An SDM oversees the delivery of services to Sequel’s strategic clients or customers. The SDM monitors activities designed to ensure consistently high service performance and evaluates customer feedback to develop quality improvement processes.
This position is a stakeholder facing role requiring strong relationship building skills and a good level of ability in managing expectations within the business. A key aspect of the role is to drive internal teams to achieve those expectations and to a high standard. The Service Delivery Manager also identifies potential sales opportunities through intimate knowledge of the Client’s IT Estate and feeds these back to account managers and sales representatives.