Service Delivery Manager

at  The University of Manchester

THE UNIVERSITY OF MANCHESTER

Join the University of Manchester and become a vital part of our dynamic IT Services department. As a global institution renowned for education and innovation, we take pride in delivering exceptional services to our staff, students, and researchers. If you’re ready to contribute to our success and embrace exciting challenges, keep reading!

THE PERSON:

We are seeking a people-focused service manager who has a track record of developing partnerships with customers and fostering a collaborative approach to service delivery.
With a solid understanding of service management principles, ideally within an ITIL/ITSM framework, you’ll bring extensive knowledge of best practices. Your ability to navigate complex organizational structures, especially in Higher Education, will enable you to build relationships with key stakeholders. Collaborative, communicative, and passionate about service management, you’ll thrive in our ambitious team that aims to promote and establish service management practices within IT Services.
At the University of Manchester, we are committed to fostering an inclusive environment and welcome applicants from all backgrounds. We embrace diversity and ensure that all appointments are made based on merit. We also value work-life balance and offer flexible working arrangements. For more information, please contact the recruiting manager.
Join us on this exciting journey, transforming the way technology supports education. Please note that we do not accept CVs or applications from Recruitment Agencies.
Apply now and seize this opportunity to be part of our dynamic and forward-thinking IT Services department at the University of Manchester!

As a Service Delivery Manager, you’ll be responsible for managing a portfolio of IT services critical to the University’s activities.
You’ll work closely with our IT Service Operations, Applications and Technology teams, ensuring service delivery meets our high standards. You’ll drive customer excellence and improvement in our services, monitor performance against SLAs and KPIs, and establish effective reporting mechanisms. Your expertise will be crucial in resolving issues, owning problems, and managing major incidents.