Service Delivery & Project Manager

at  LEGO House AS

We are seeking a skilled professional to step into the role of Service Delivery and Project Manager. The role’s dual purpose is crucial for the streamlined delivery of our services and the adept completion of our projects.
The right candidate will be proficient in evenly distributing their efforts between service delivery supervision and project management, with special attention to upgrading the guest experience and promoting continuous improvement.
Welcome to the Experience team in LEGO House
The Experience team is responsible for building and operating the experiences in LEGO House, as well as ensuring a great experience both before and after the visit. The team plays a crucial role in living out the ambitions of the LEGO House strategy and the initiatives it contains, while at the same time ensuring a great guest experience on a daily basis. A significant shift introduced by the strategy is the move towards platform thinking, as opposed to a one-off mindset.
With platforms in place, our focus is to continuously innovate our experiences, leading to an ever-evolving LEGO House experience. To achieve this, it is essential that our core processes are clear and stable, providing the necessary foundation for flexibility and innovation.
Key Responsibilities
The role of a Service Delivery and Project Manager is a dual-function position that combines the responsibilities of overseeing service delivery and managing projects.

Service Delivery Management (50%):

• Establish and maintain robust incident, release, and change management processes.
• Ensure transparency and organizational ownership of these processes, particularly those impacting the guest experience.
• Address issues swiftly, handle changes skillfully, and carry out releases seamlessly.
• Increase operational insights and identify areas for improvement in collaboration with Product Managers.

Project Management (50%):

• Plan, drive, and track the progress of projects to maintain adherence to deadlines and budget constraints.

One of the first projects will be focused on Diversity & Inclusion (D&I) and embed D&I into the experience organization creating an inclusive environment for both guests and employees.
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Key Functional Skills

• Project Management: Expertise in planning and scheduling, stakeholder management, risk management, and performance monitoring. Ability to develop detailed project plans, communicate effectively with stakeholders, identify and mitigate risks, and track progress.
• Change Management: Proficiency in creating and implementing change management strategies, engaging stakeholders, providing training and support, and monitoring and evaluating the impact of changes.
• Incident and Release Management: Skills in incident identification and logging, incident analysis, communication, post-incident review, release planning, coordination, quality assurance, and documentation.

How to Apply
If you are passionate about service delivery and project management and have the skills and experience we are looking for, we would love to hear from you. We handle applications on an ongoing basis and fill the position once we have found the right candidate.
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ABOUT LEGO HOUSE

LEGO House is an experience house in Billund, Denmark, celebrating the LEGO brick and the LEGO idea. The 12,000m2 is filled with 25 million LEGO bricks ready to give LEGO fans of all ages the ultimate LEGO experience.
In LEGO House we are not only working on making memorable and magical LEGO experiences for all our guests, but also on being the best place to work for all employees. Here you can be your true self at work every day and you will be appreciated for exactly who you are. We strive to create a diverse, dynamic and inclusive culture of play, where everyone feels safe, valued and they belong.
As an employee at LEGO House, you are part of a team of passionate and dedicated specialists and leaders who, across teams and functions, are committed to creating world-class LEGO experiences for everyone visiting the house. We have a fundamental belief that to deliver this, LEGO House needs to be the best place to work for all employees. It is like a coin where the one side does not go without the other.
When recruiting future colleagues, we focus not only on recruiting colleagues who match the job description and profile. A match with the LEGO House values and culture is also a requirement, and by joining the team you get the opportunity to have an exciting career with a much-loved brand where personal development and purpose in what you do, goes alongside passing on fantastic LEGO moments to our guests.
Go explore LEGO House - The world’s best play date to learn more about our mission, workplace, people and culture

Please refer the Job description for details