Service Delivery Representative

at  Arvato SCM UK Limited HighTech

Kegworth DE74 2BB, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate24 Jan, 2025GBP 29817 Annual24 Oct, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • The first point of contact for all internal and external matters relating to the end customer experience
  • Support Key Account Management with queries relating to client performance.
  • Investigate and resolve queries by liaising with our internal customers
  • Liaise with clients and respond to queries by client SLAs including liaison with other Arvato departments to resolve customer queries.
  • Liaise with the end customers on booking slots and delivery dates.
  • Liaise with other Arvato departments to progress any ad hoc operational and transport requirements.
  • Support the operational team with overall process knowledge and customer requirements
  • Run and analyse daily reports, and then action any required investigations.
  • Use the SAP system to extract data and support investigations and other reporting as and when required.
  • Manage communication tools i.e., email folders, web portals, and ticketing systems to ensure response efficiency.
  • Place orders for consumables for clients as and when required.
  • Analyse nominated client and carrier performance using the relevant system daily and ensure any non-conformities are identified and corrected.
  • Identify and report any service failures using the relevant system and record through agreed communication
  • Ensure that all claims for loss or damage are administered using the relevant system in line with the published process. Maintain required Transport documentation and files to ensure accurate revenue capture.

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

Other

Graduate

Proficient

1

Kegworth DE74 2BB, United Kingdom