Service Delivery Specialist (L1)

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

BEHAVIORAL SKILLS

As a good corporate citizen, the Service Delivery Specialist is required to communicate with competence, operate well in a team environment and display attention to detail. They have natural or well-developed leadership skills and have systems thinking ability. Service Delivery Specialist set an example to the delivery team in terms of client focus and service orientation, and they are expected to be an ambassador for client satisfaction. These individuals continuously identify mechanisms for improved service delivery and manage adoption of improvements within teams.

REQUIREMENTS:

• Business Relationship Management.
• Basic Contract, Financial and Project Management.
• Human Resource Management.
• Proven track record as a Service Delivery Specialist / Specialist.
• Very good knowledge and understanding of an ISP business and service offerings.
• Working knowledge of ITSM systems, MS Office and collaboration toolsets and Power BI.
• Presentation Skills.

QUALIFICATIONS:

• Higher Education Diploma or equivalent.
• At least 1 years’ experience in Service Management.
• ITIL or SIAM Certification will be advantages
  Workplace type:
  Hybrid Working