Service Delivery Supporter

at  Atos

SERVICE DELIVERY SUPPORTER

Publication Date: Aug 8, 2024
Ref. No: 518975
Location:Bydgoszcz, Poland, PL, 85-240
Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
Are you willing to look for improvements of day-to-day work? Would you like to have an impact and implement changes in the team? If so, we are looking for you!
Join our team as a Service Delivery Supporter.

REQUIREMENTS:

• university degree required,
• knowledge of MS Office (Word, Excel, PowerPoint),
• creatively resolves and/or escalates issues in a reasonable timely manner,
• ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities,
• team oriented,
• focused on client,
• willingness to learn and can-do attitude,
• strong communication skills and a proactive way of working,
• ability to speak English - at least B2 level,
• working knowledge of Processes Management frameworks such as ITIL v4 is a plus.

• assigning resources to individual requests, bin’s, workflow tasks (WFT) and work plan activities,
• handling and managing tickets,
• monitoring, tracking & tracing the ongoing requests/issues,
• creation and monitoring of change requests,
• managing the document control and reviewing process,
• supporting Service Manager in day-to-day work,
• reporting activities,
• team responsibilities including: timetable creation, capacities monitoring, work assignment,
• realizing KPI targets: ticket assignee and SLA target for each contract,
• checking SLA levels,
• taking part in weekly and monthly calls with counterparts.