Service Delivery Team Roster Clerk

at  LNER

WHY LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we’re looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we’ve been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They’re the values that make us LNER.
Are you on board?
Are you ready to play a pivotal role in ensuring LNER delivers its legendary service? As our Service Delivery Team Roster Clerk, you will lead the way in ensuring our team is fully staffed to meet operational needs. You’ll manage weekly and daily rosters, ensuring colleagues are scheduled in accordance with safety and operational principles. Handling timesheets, annual leave, and overseeing our rest day equalisation process will also be key responsibilities. Your organized approach will be critical in managing these tasks efficiently.

You’ll be the central point of our scheduling operations, ensuring smooth day-to-day staffing.

• Manage weekly and daily rosters to meet operational demands.
• Handle timesheets and annual leave, balancing colleague requests with business needs.
• Oversee rest day equalisation to distribute overtime fairly across all grades.
• Maintain various administrative processes related to rostering.