Service Designer (32594631)

at  Vodafone

WHY WORK FOR US:

• Vodafone are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.
• We are heavily embedded in providing world-class Solutions and we strive to keep ourselves ahead of the game, which will give you the opportunity to lead the way in Telecommunications and work with the latest technologies.

WHO WE ARE:

• Vodafone is pioneering Ireland’s gigabit society.
• We are Ireland’s leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world’s largest mobile community with a presence across all five continents.
• We’re at the forefront of innovation in Ireland.From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
• Our purpose is to connect for a better future, and this is made possible by our people.
• No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential.
• You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
• Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland.
• Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded.
• We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
• Vodafone is committed to support LGBT+ people at work.
• We are an equal opportunities employer where our people can be at their best.

ROLE PURPOSE

• A Service Architect will engage with Sales Specialists and Account Managers to determine the most appropriate Vodafone service solution that meets the needs of the customer .
• You will respond to requests for service designs for technology or technology-derived solutions from the customer using standard Vodafone products and designs.
• As a Service Architect you will work closely with other members of the team, including those that exist within Direct Sales and the wider Business and Vodafone teams.
• This will cover a range of disciplines i.e. Sales Team, Commercial, Operations, Product, Programmes & Projects and Service to ensure that the Service - solution designed is fit for purpose and can be readily deployed and operated in a profitable manner.
• The key deliverables for the Service Architect are high-quality, commercially viable service solutions that have been approved by the customer and all internal stakeholders.
• The Service Architect is responsible for creating the relevant documentation to established standards.
• This will detail the proposed solution that will be contracted with the customer with full equipment back off and support costs included.

ESSENCE OF ROLE – KEY ACCOUNTABILITIES:

• The Service Architect is responsible for the end to end design of customer support solutions for all business propositions and for the alignment of VBU customer support delivery strategy with the wider Vodafone Services Operations Strategy.