Service Designer

at  Brookwood

Service Designer Amsterdam - Hybrid Hourly Rate €82 - €92 Euro Around 9 months Freelance Contract What you can expect to do as a Service Designer: - Design and review the service operating model, including change controls, for the internal ways of working in the business unit - Leverage from product and business owners to scope & deliver high-quality service design solutions and strategies - Design and review end-to-end partner journeys across the regulatory interactions - Review end-to-end partner journeys and identify key areas of improvement - Collaborate with the process owners and product teams to capture and define key improvements, set SLAs and define change controls - Size and scope impact of new regulations on the existing service model and end-to-end journey - Design a multi-year north star service approach including defining an agreed roadmap during the semi-annual prioritization cycle Skills Required: - Advanced knowledge (5-8 years of relevant experience) - Preferably relevant knowledge of and experience working with New Business Development teams - Ability to successfully drive change across teams in different business areas - Customer journey mapping and process design skills - 5 years experience in cross-functional project management - Senior stakeholder management skill

Please refer the Job description for details