Service Designer

at  Bupa

ABOUT THE OPPORTUNITY

• Permanent / Full Time Opportunity
• WFH/ Hybrid Work arrangement
• Melbourne Based
  We are looking for a Service Designer to be a key advocate for our customers and champion a customer-centric culture using Human-Centered Design methodologies. In this impactful role, you will strategically craft comprehensive end-to-end customer experiences, provide valuable insights, and identify strategic opportunities that align with our overarching customer strategy.
  As a dynamic professional, you will shape and define customized strategies, leveraging a diverse toolkit of methods and frameworks to tackle significant customer and business challenges. Your expertise will be crucial in developing cohesive, interconnected, and personalized experiences throughout the customer journey, seamlessly aligning with our future signature experiences.
  Collaboration and co-creation with stakeholders across various phases of delivery are essential to this role. You will need robust stakeholder management skills, a knack for conducting interactive workshops, and a collaborative spirit to harmonize key touchpoints within our business. If you are passionate about creating exceptional customer experiences and driving a customer-focused approach, we would love to hear from you.

SKILLS AND EXPERIENCE

• Experience implementing Human Centred Design
• Agile way of working
• 3 years enterprise experience
• Qualification at degree level in a relevant business discipline or extensive relevant experience specifically in customer experience strategy, research, design and implementation
• Experience in a digital, strategic design & innovation agency or consultancy
• Strong Stakeholder management
• Project management experience
• Previous experience working closely in product environment with delivery teams

• Advocate for exceptional Customer Experience and design within diverse business forums.
• Oversee end-to-end design collaborating with teams to create a seamless customer journey.
• Manage multiple projects and stakeholders, ensuring timely delivery and effective coordination.
• Create design assets using CX methodologies, including research, personas, customer journeys, and prototypes.
• Promote Human-Centered Design across the organization and support its advancement.
• Align customer experience desirability with commercial viability and feasibility.
• Keep up with design trends and industry benchmarks to support best practices and innovation.
• Present design progress through clear and compelling narratives.