Service Designer

at  Close Brothers Group

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Digital Design team where you’ll design cross-channel experiences that simplify complex processes and shape digital services that delight users.
You will apply creative thinking to challenge the status quo, bringing together; the user needs, business goals and technical realities. On a daily basis, you’ll collaborate with Product Designers, Business Architects, Automation and Data Visualisation Engineers, Operational Excellence Leads, and Digital Architects.
You will be instrumental to the evolution and adoption of design standards across the Group to ensure channels deliver a consistent high-quality user experience across digital touchpoints.
A core part of your role is to work alongside stakeholders and Product Owners, bringing to life the design process, understanding their needs and delivering business outcomes.

LEAD THE DESIGN OF SERVICES THAT DELIVER ENGAGING EXPERIENCES ACROSS ALL TOUCHPOINTS

• Practice insight led design using user needs and business objectives to drive the development of new and existing services.
• Create service concepts illustrating optionality and different approaches that can be taken to deliver a service.
• Blueprint services that deliver seamless and engaging experiences across channels and touchpoints

OPTIMISE THE USER EXPERIENCE OF DIGITAL PRODUCTS

• Design intuitive and engaging digital products, simplifying complex scenarios and processes.
• Maintain focus on information architecture and user experience to ensure products meet user needs, are highly usable and accessible.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/ARE:

• Experience in Financial Services sector.
• Basic understanding of digital marketing practices and techniques.
  We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers