Service Desk Administrator

at  BAE Systems

At BAE Systems Australia

• Do interesting work that MATTERS
• ENJOY what you do
• GROW your career

We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world’s most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.
Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.
About the OPPORTUNITY
We have a great opportunity for a Service Desk Administrator to join our Battlespace Integrated Solutions business unit based at Edinburgh Parks SA reporting to the Service Desk Lead.
We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight.
You will be responsible for providing an exceptional level of service support to clients and fellow team members across the JORN ICT.

• Add to a positive culture of triaging and supporting various client requests and (where required) will escalate requests for support to the relevant ICT teams for further support
• Ensure continuous improvement into the environment by creating and updating procedures and processes to ensure a relevant and up-to-date support system is maintained
• Work collaboratively to ensure KPI metrics are met and exceeded
• Triage and action Service Requests via various methods such as telephone calls, walk-ins, email and the support request tool
• Perform PC support such as desktop deployments, rebuilds, repair and trouble-shooting
• Update and maintain various ICT assets in an asset management database, including spot-checks and audits
• Maintain security and integrity of our environment by managing secure file transfers, operating system patches, and Antivirus updates
• Participate in ICT technical delivery projects

About YOU

• A current security clearance preferably NV2
• Ability to sign for access to ITAR information
• Customer service or previous Service Desk experience desirable but not essential

We believe in hiring for potential, we know that some candidates hesitate if they don’t tick all the boxes. If this role interests you, but you don’t meet all the criteria, we still encourage you to apply.
About US
You will be joining a workplace that truly cares about your wellbeing.
Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.
As Australia’s largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.
We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.
We are proud to be recognised as an employer of choice for women by WORK180.
Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant.
To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: www.baesystemscareers.com.au
Clearances
As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.
Further information regarding security clearances