Service Desk Agent - Brussels - On site

at  Seidor

We are on the lookout for a/an Service Desk Agent to join our team for working with European Institutions based in Brussels in an on site position.
Get to know us - SEIDOR
At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation , with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.
As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.
We believe the digital world’s challenges require not only the best technologies and partnerships but most importantly, the best people. That’s where you come in – we need you to help us scale new heights.
For this position you would be working with our client from the European institutions.
Eurostat, headquartered in Luxembourg, is the EU’s statistical office responsible for providing high-quality statistics that enable comparisons across Europe. It collaborates within the European Statistical System (ESS), comprising national statistical institutes (NSIs) and other authorities across Member States, as well as EEA and EFTA countries.
Eurostat’s “IT Solutions for Statistical Production” unit manages critical systems like EDAMIS (Electronic Data Files Administration and Management Information System), which serves as the central hub for data exchange within ESS since 2008. This ensures efficient, secure, and monitored transmission of statistical datasets.
The Micro-data Exchange (MDE) system enhances intra-EU trade statistics by minimizing data duplication, thereby reducing administrative burdens while maintaining data quality and reliability.
Below are the details of your role and requirements.

Your role

• Assistance with providing functional and technical support of PMO’s information systems.
• Analysis and resolution of reported issue and fulfilment of standardized services.
• Support transition to operations of release and changes in the PMO’s information systems to assure

necessary knowledge to provide support.

• Participation user acceptance testing of releases and changes.
• Preparation of input for operational reporting in collaboration with the support coordinator.
• Participation in internal meetings and meetings with external stakeholders.
• Reporting of daily activities and issues, progress of problems investigation.
• Interaction with the business analysts, users, project leaders and the support teams of the solution

provider

• Assistance with providing functional and technical support of PMO’s information systems.
• Analysis and resolution of reported issue and fulfilment of standardized services.
• Support transition to operations of release and changes in the PMO’s information systems to assur