Service Desk Analyst

at  AO Shearman

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.
We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
Whether you’re helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimize your wellbeing.
What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

DEPARTMENT PURPOSE AND STRUCTURE

To provide an effective and professional IT 1st line support service to Allen & Overy staff and clients in accordance with
the needs of the business.
You will be responsible for logging, troubleshooting and resolving incidents and requests as the first point of contact
when possible, or escalating incidents to the appropriate team.

ROLE PURPOSE

This role is a fantastic opportunity to gain global experience working for one of the largest law firms in the world and
learn the unique approach that a truly global firm utilizes towards Information Technology.