Service Desk Analyst (Associate III - Production Support)

at  UST Global

THE KNOWLEDGE, EXPERIENCE, AND QUALIFICATIONS YOU NEED

• Good with Microsoft-based operating systems, especially Windows 10
• Experience of the Microsoft 365 suite, including creating and administering accounts
• Experience of security tooling, beyond anti-virus protection
• Knowledge, experience or a qualification in the ITIL Framework
• Experience of processes to keep improving service

THE KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS THAT WILL HELP

• Experience as a service desk analyst
• Experience of understanding customers, managing incidents and meeting business expectations

SKILLS

Service Desk,It Service Desk,Servicenow

ABOUT UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process