Service Desk Analyst (Associate III - Production Support)

at  UST Global

THE KNOWLEDGE, EXPERIENCE, AND QUALIFICATIONS YOU NEED

• Good with Microsoft-based operating systems, especially Windows 10
• Experience of the Microsoft 365 suite, including creating and administering accounts
• Experience of security tooling, beyond anti-virus protection
• Knowledge, experience or a qualification in the ITIL Framework
• Experience of processes to keep improving service

THE KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS THAT WILL HELP

• Experience as a service desk analyst
• Experience of understanding customers, managing incidents and meeting business expectations

SKILLS

It Service Desk,Incident Management,Servicenow

ABOUT UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process

UST are recruiting for a Service Desk Analyst to join our team in West Sussex, where they will be required to work on a rota basis (1 weekend per month)

Shifts are

• 7AM-3PM
• 8AM-4PM
• 9AM-5PM
• 3PM-11PM