Service Desk Analyst - Cantonese Speaker

at  Abhidi Solution Sdn Bhd

User Support:
 Provide first-line technical support to end-users via phone, email, or in-person.
 Troubleshoot hardware, software, and network issues, guiding users through resolution
steps.
Incident Management:
 Log, track, and prioritize incidents using the ticketing system.
 Escalate complex issues to appropriate support teams while ensuring timely resolution.
Customer Communication:
 Maintain clear and timely communication with end-users regarding the status of their
reported issues.
 Provide step-by-step instructions and training to users for common technical problems.
Documentation:
 Create and update knowledge base articles for common issues and resolutions.
 Document troubleshooting steps and solutions to build a comprehensive support resource.
Collaboration:
 Collaborate with other IT teams to resolve escalated issues and ensure a seamless user
experience.
 Participate in team meetings and contribute to ongoing process improvements.
User Education:
 Conduct training sessions and workshops to educate end-users on IT best practices and new
technologies.
 Create user-friendly guides to empower users to troubleshoot common problems
independently.
Qualifications:
 Bachelor’s degree in Information Technology, Computer Science, or related field (or
equivalent work experience).
 Proven experience in a service desk or technical support role.
 Strong knowledge of Microsoft Windows and Office applications.
 Familiarity with troubleshooting hardware, software, and network issues.
 Excellent customer service and communication skills.
 Ability to work independently and collaboratively within a team.
Interested candidates can directly share their resume to Mail:
chanchal.sharma@abhidisolution.com or WhatsApp on +60128511433
Referrals are warmly welcomed! Contact for more information on referral program.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Rotational shift

Please refer the Job description for details