Service Desk Analyst

at  City of Wolverhampton Council

CONTRACT TYPE - FULL TIME

The City of Wolverhampton Council are seeking to strengthen its ICT service, recruiting a Service Desk Analyst to join our dynamic and forward-thinking team.
This is an exciting opportunity to join a fast-paced support team, who think out of the box. Our aim is to provide exceptional services, including providing advice, support and implementing solutions to several customers in an enterprise environment.
The Service Desk Analyst will join a professional, friendly, and energetic team. You will have the ability to champion a culture of change and improvement, you will be responsible for providing 1st line ICT support to 4500 customers including maintaining and supporting equipment, software, and services.
You must have excellent customer service and communication skills, coupled with the ability to relay technical information to a variety of audiences on a number of levels. You will have recent experience in an ICT support environment delivering 1st line support in a Windows based enterprise environment which can be demonstrated through application and interview.
You will be qualified to GCSE level or equivalent and an ICT based qualification would be advantageous but is not essential.
For further information please contact Tahir.Mohammed@wolverhampton.gov.uk

OUR WORKING ARRANGEMENTS

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empowers employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocation where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Please refer the Job description for details