Service Desk Analyst

at  DP World

We are currently looking for a Customer Service Desk Analyst to join our team in Southampton. This function is in charge of providing a single point of contact for customers 24 hours a day, seven days a week, by responding to their inquiries and providing first-line support and repairs to expedite the quick settlement of all customer incidents and requests. While offering great customer service, we guarantee client satisfaction at all times. We will also engage with other analysts as needed to guarantee that we exceed client expectations.
This role works a varied shift pattern, 1 week of earlies then mids and then lates. As well as having to be on call every 1 in 5 weeks.

QUALIFICATIONS, SKILLS & EXPERIENCE:

• At least 3-5 years customer service experience, ideally within transport, logistics, maritime or similar sectors
• 2 years customs experience is essential.
• Previous experience of CNS or other CSP
• ITIL Foundation certificate is preferred
• Knowledge of maritime and airfreight imports & exports; ERTS; CHIEF/CDS; EDI Messaging
• Proficiency speaking other language(s), in particular Dutch as this will enhance your ability to communicate with our diverse client base
• Excellent communication skills, both verbal and written
• Ability to work as a team and individually

NOTE: ALL OUR ROLES ARE SUBJECT TO THE BELOW:

• Eligibility to work in the UK
• Ability to travel to our other port when necessary.
• We may close our roles early, depending on the number of applications received.
• A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
• No unspent criminal convictions