Service Desk Analyst
at DP World
Dublin, County Dublin, Ireland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Dec, 2024 | Not Specified | 02 Oct, 2024 | 3 year(s) or above | Communication Skills,Documentation | No | No |
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Employment Type:
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Description:
DP World are currently recruiting for a Service Desk Analyst to join our fast-paced dynamic business based in Dublin . In this role you will provide comprehensive technical support and resolve issues related to technology-based products and services within the organization. This position plays a crucial role in maintaining operational efficiency by provisioning user accounts, resolving 1st level technical issues, deploying desktops and laptops, and performing minor hardware repairs.
YOUR KEY SKILLS
- Have a minimum of 3 years of hands-on experience in a role within a service desk or technical support environment.
- They should possess a strong technical background with proficiency in troubleshooting software and hardware issues.
- An ITIL certification is desirable but not essential
- Great attention to detail and the ability to follow documented processes and procedures.
- Exceptional verbal and written communication skills with the ability to update documentation.
- Excellent organizational skills and the ability to handle multiple tasks at one time.
- Able to work independently when required.
- Required to work weekends and holidays as needed.
- Bilingual (English plus German) skills would be advantageous.
Responsibilities:
- Provisioning of user accounts in Active Directory, MS Exchange, TEAMS and Unix.
- Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels.
- Deployment of PC desktops and laptops to include imaging, application installation and data transfers.
- Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement.
- Log and track support calls and identify issues that require urgent attention and escalate them appropriately.
- Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity.
- Handle all issues in a timely manner and ensure customer satisfaction.
- Document resolutions and update the knowledge base accordingly.
- Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT Support
Graduate
Proficient
1
Dublin, County Dublin, Ireland