Service Desk Analyst (Dutch & English Speaker, Lisbon)

at  CAPGEMINI ENGINEERING

Lisboa, Área Metropolitana de Lisboa, Portugal -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Jan, 2025Not Specified21 Oct, 2024N/AGood communication skillsNoNo
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Description:

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Responsibilities:

We are looking for motivated Service Desk Analyst to integrate a project for one of our clients.

  • Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
  • Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
  • Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
  • Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
  • Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT Support

Graduate

Proficient

1

Lisboa, Portugal