Service Desk Analyst (English Speaker, Portugal)

at  CAPGEMINI ENGINEERING

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

We are looking for motivated Service Desk Analyst to integrate a project for one of our clients.

• Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
• Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
• Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
• Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
• Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.