Service Desk Analyst

at  ENSEK

We are a technology business operating in the global energy sector.
ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.
But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.
That is where you come in.

REQUIREMENTS:

1. You’ll be a natural problem solver. Good at rationally analysing and questioning the information you have been given, then working through the problem logically to arrive at a solution rather than a quick fix
2. You’ll need some SQL experience gained through work or personal projects. We’d say entry level to intermediate is needed as you’ll be using it daily.
3. You will enjoy client contact. Your background will have involved dealing with customers, be it in person or by phone, email or system led engagement.
4. You will have no fear of ticket led performance measures. To you, smashing through tickets, solving multiple problems every hour is satisfying and motivational.

Please refer the Job description for details