Service Desk Analyst

at  Euronext

Amsterdam, Noord-Holland, Netherlands -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Dec, 2024Not Specified26 Sep, 2024N/AGood communication skillsNoNo
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Description:

Belangrijkste verantwoordelijkheden

  • Beantwoorden van inkomende supportverzoeken via telefoon en e-mail in overeenstemming met onze SLA’s
  • Complexe problemen doorverwijzen naar de juiste teams voor verder onderzoek en oplossing
  • Samenwerken met collega’s om een hoog niveau van klanttevredenheid te handhaven
  • De leiding nemen over back-office gerelateerde taken met betrekking tot onze producten
  • Voortdurend bijleren en vaardigheden ontwikkelen om alle ECS-producten te beheersen en ondersteuning op een dieper niveau te bieden met een meer technisch karakter

Profiel

  • Sterke mondelinge en schriftelijke communicatievaardigheden in het Engels en in het Nederlands
  • Vermogen om te multitasken en effectief prioriteiten te stellen
  • Probleemoplossend vermogen en oog voor detail
  • Flexibel voor veranderende werktijden en avonddiensten
  • Een proactieve en klantgerichte houding
  • Brede kennis van informatie- en communicatietechnologieën
  • Kennis van procedures binnen overheidsorganisaties, investor relations of EU-regelgeving is een groot pluspunt

Euronext Values

Unity

  • We respect and value the people we work with
  • We are unified through a common purpose
  • We embrace diversity and strive for inclusion

Integrity

  • We value transparency, communicate honestly and share information openly
  • We act with integrity in everything we do
  • We don’t hide our mistakes, and we learn from them

Agility

  • We act with a sense of urgency and decisiveness
  • We are adaptable, responsive and embrace change
  • We take smart risks

Energy

  • We are positively driven to make a difference and challenge the status quo
  • We focus on and encourage personal leadership
  • We motivate each other with our ambition

Accountability

  • We deliver maximum value to our customers and stakeholders
  • We take ownership and are accountable for the outcome
  • We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects

Responsibilities:

  • We deliver maximum value to our customers and stakeholders
  • We take ownership and are accountable for the outcome
  • We reward and celebrate performanc


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

IT Support

Graduate

Proficient

1

Amsterdam, Netherlands