Service Desk Analyst Fixed Term Contract

at  Liberty

Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, 12 months fixed term contract basis (Maternity cover), working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 depending on experience per annum Plus Benefits.
We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

Provide operational support, over the phone and face to face for the IT Service Desk
Ensure all incidents are recorded on the Service Desk Management Tool and are resolved
Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively
Take ownership of incidents and service requests through to resolution
Ensure all incidents and service requests which can’t be resolved at the service desk are escalated to 2nd & 3rd line teams and proactively managed
1st line support, troubleshooting of IT related problems from in-house software to hardware
Identify improved ways of working