Service Desk Analyst (German Speaker)

at  Celanese International Corporation

Overview:
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese’s global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.
Responsibilities:

• Answer calls and emails incoming to the Service Desk
• Assist users with issues relating to PC’s, Microsoft Office, applications, and network
• Provide basic administration of Access Management, End User Management, accounts, and passwords
• Escalate incidents to the appropriate IT teams
• Follow the monthly shift schedule
• Continuous effort to meet high customer satisfaction
• Own your career: work towards the goals, proactive development from internal and external sources
• Ready to be shifted in on-call during weekends (2 days/month)
• This role requires 2 days/week physical office attendance following Celanese’s hybrid policy
  Qualifications: